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Common issues

Find solutions to frequently encountered problems with agents, accounts, and platform functionality.

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Agent creation problems

Agent creation fails

1

Check your description

Ensure your agent description is detailed and clear. Vague descriptions can cause creation failures.
2

Try shorter descriptions

If your description is very long, try breaking it into key components. Extremely long descriptions can sometimes cause issues.
3

Avoid restricted content

Ensure your agent doesn’t violate content policies. Agents designed for harmful purposes will be rejected.
4

Check your connection

Agent creation requires a stable internet connection. Try again with a stronger connection.
5

Clear cache and try again

Clear your browser cache or app cache, then try creating the agent again.
If the issue persists, try creating a different agent to isolate whether the problem is with a specific description or a general platform issue.
1

Review your description

Compare the agent’s behavior with your description to identify misinterpretations.
2

Be more specific

Edit your agent with more precise instructions about the problematic behavior.
3

Use examples

Include specific examples of desired responses in your agent description.
4

Try regenerating

If minor edits don’t help, try completely regenerating the agent with a refined description.
Remember that agents have probabilistic behaviors. Small variations in responses are normal and expected.
1

Check subscription

Verify that your subscription plan includes Code Editor access. This feature is limited to premium plans.
2

Try a different browser

Some browser extensions can interfere with the Code Editor. Try using a different browser or disabling extensions.
3

Clear local storage

Go to Settings > Advanced > Clear Local Storage to reset cached editor data.
4

Check for syntax errors

Look for error messages in the editor console (accessible via the “Console” tab).
If you’re making complex code changes, consider backing up your code before editing by copying it to a local text editor.

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Conversation issues

1

Check your connection

Verify that you have a stable internet connection.
2

Refresh the conversation

Click the refresh icon or reload the page to reset the connection.
3

Start a new thread

If the conversation is very long, start a new conversation thread with the same agent.
4

Check system status

Visit status.demiurg.ai to see if there are any known service disruptions.
If the problem occurs frequently with a specific agent, consider regenerating that agent.
1

Vary your prompts

Avoid asking the same question repeatedly, as this can cause response loops.
2

Add new context

Provide additional information or change the framing of your questions.
3

Reset the conversation

Start a fresh conversation to clear the interaction history.
4

Regenerate the agent

If the issue persists across multiple conversations, try regenerating the agent with a more diverse response pattern in the description.
1

Check file size

Ensure your file is under the size limit (typically 25MB for free accounts, 100MB for premium).
2

Verify file format

Confirm that you’re using a supported file format. Common supported formats include PDF, DOCX, TXT, CSV, XLS, JSON, and standard image formats.
3

Check for corruption

Try opening the file on your device to ensure it’s not corrupted.
4

Try a different file

Upload a different file to determine if the issue is file-specific.
For large files, consider splitting them into smaller parts or compressing them before upload.
1

Check conversation length

Very long conversations may exceed the agent’s context window. Start a new conversation if needed.
2

Verify plan limits

Long-term memory features vary by subscription plan. Check your plan details.
3

Reference explicitly

Directly reference previous information: “As we discussed earlier about [topic]…”
4

Enable memory features

For premium accounts, ensure enhanced memory features are enabled in agent settings.

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Account and billing

1

Check credentials

Verify your email/username and password are correct.
2

Reset password

Use the “Forgot Password” link to reset your credentials.
3

Clear cookies

Clear browser cookies and cache, then try again.
4

Try a different browser

Attempt login from another browser or device.
5

Check account status

Your account may be suspended due to terms violations or payment issues. Check your email for notifications.
If you still can’t access your account, contact support@demiurg.io with your account email.
1

Check card details

Verify that your card information is correct and up-to-date.
2

Contact your bank

Your bank may have blocked the transaction. Contact them to authorize payments to Demiurg.
3

Try another payment method

Add a different card or payment method to your account.
4

Check billing address

Ensure your billing address matches what your bank has on file.
If problems persist, contact billing@demiurg.io for assistance.
1

Check payment status

Verify that your payment was successfully processed in Settings > Billing > Payment History.
2

Allow processing time

Subscription activation can take up to 15 minutes to propagate in our systems.
3

Clear cache and refresh

Clear your browser cache and refresh the page to update subscription status.
4

Check for notifications

Look for any error messages or notifications regarding your subscription.
If your payment was successful but features aren’t activating after 24 hours, contact support with your transaction ID.

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Sharing and collaboration

1

Check email address

Verify you’ve entered the correct email address or username for the recipient.
2

Check spam folder

Ask recipients to check their spam or promotions folders.
3

Try alternate sharing method

Use a direct link or QR code instead of email invitations.
4

Verify recipient's account

Confirm that the recipient has a Demiurg account. Non-users need to create an account before accessing shared agents.
1

Check for conflicts

If the recipient has multiple access paths to your agent (e.g., individual and team access), the higher permission level will apply.
2

Refresh and sync

Ask the recipient to refresh their page or restart their app to sync permission changes.
3

Check group permissions

If the user is part of a permission group, you may need to modify group permissions.
4

Revoke and re-share

As a last resort, completely revoke access and re-share with the correct permissions.

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Mobile app issues

1

Update the app

Ensure you’re using the latest version of the Demiurg app.
2

Restart the app

Force close the app completely and reopen it.
3

Restart your device

Reboot your phone or tablet to clear memory and processes.
4

Clear app cache

Go to your device’s settings > Apps > Demiurg > Storage > Clear Cache.
5

Reinstall the app

Uninstall and reinstall the app as a last resort. Your data is stored in the cloud and will remain safe.
1

Check internet connection

Ensure both devices have stable internet connections.
2

Force refresh

Pull down on the main screen to force a sync.
3

Verify login

Confirm you’re logged into the same account on both devices.
4

Check time

Ensure your device’s date and time settings are correct and set to automatic.
Syncing typically occurs within minutes but can sometimes take up to an hour for complex data.

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Advanced issues

For technical problems not covered here, try these general troubleshooting steps:
  1. Clear cache and cookies: Reset your browser or app data
  2. Try incognito mode: Test if the issue persists in a private browsing session
  3. Disable extensions: Browser extensions can sometimes interfere with functionality
  4. Update software: Ensure your browser, app, and device OS are up to date
  5. Check firewall settings: Network restrictions might block some features

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Contact support

Email Support

For issues not resolved by these steps, contact our support team with details of your problem
When contacting support, please include: your account email, device details, steps to reproduce the issue, and any error messages you’ve received.