Troubleshooting
Solutions for common issues with Demiurg
Common issues
Find solutions to frequently encountered problems with agents, accounts, and platform functionality.
Agent creation problems
Check your description
Ensure your agent description is detailed and clear. Vague descriptions can cause creation failures.
Try shorter descriptions
If your description is very long, try breaking it into key components. Extremely long descriptions can sometimes cause issues.
Avoid restricted content
Ensure your agent doesn’t violate content policies. Agents designed for harmful purposes will be rejected.
Check your connection
Agent creation requires a stable internet connection. Try again with a stronger connection.
Clear cache and try again
Clear your browser cache or app cache, then try creating the agent again.
If the issue persists, try creating a different agent to isolate whether the problem is with a specific description or a general platform issue.
Review your description
Compare the agent’s behavior with your description to identify misinterpretations.
Be more specific
Edit your agent with more precise instructions about the problematic behavior.
Use examples
Include specific examples of desired responses in your agent description.
Try regenerating
If minor edits don’t help, try completely regenerating the agent with a refined description.
Remember that agents have probabilistic behaviors. Small variations in responses are normal and expected.
Check subscription
Verify that your subscription plan includes Code Editor access. This feature is limited to premium plans.
Try a different browser
Some browser extensions can interfere with the Code Editor. Try using a different browser or disabling extensions.
Clear local storage
Go to Settings > Advanced > Clear Local Storage to reset cached editor data.
Check for syntax errors
Look for error messages in the editor console (accessible via the “Console” tab).
If you’re making complex code changes, consider backing up your code before editing by copying it to a local text editor.
Conversation issues
Check your connection
Verify that you have a stable internet connection.
Refresh the conversation
Click the refresh icon or reload the page to reset the connection.
Start a new thread
If the conversation is very long, start a new conversation thread with the same agent.
Check system status
Visit status.demiurg.ai to see if there are any known service disruptions.
If the problem occurs frequently with a specific agent, consider regenerating that agent.
Vary your prompts
Avoid asking the same question repeatedly, as this can cause response loops.
Add new context
Provide additional information or change the framing of your questions.
Reset the conversation
Start a fresh conversation to clear the interaction history.
Regenerate the agent
If the issue persists across multiple conversations, try regenerating the agent with a more diverse response pattern in the description.
Check file size
Ensure your file is under the size limit (typically 25MB for free accounts, 100MB for premium).
Verify file format
Confirm that you’re using a supported file format. Common supported formats include PDF, DOCX, TXT, CSV, XLS, JSON, and standard image formats.
Check for corruption
Try opening the file on your device to ensure it’s not corrupted.
Try a different file
Upload a different file to determine if the issue is file-specific.
For large files, consider splitting them into smaller parts or compressing them before upload.
Check conversation length
Very long conversations may exceed the agent’s context window. Start a new conversation if needed.
Verify plan limits
Long-term memory features vary by subscription plan. Check your plan details.
Reference explicitly
Directly reference previous information: “As we discussed earlier about [topic]…”
Enable memory features
For premium accounts, ensure enhanced memory features are enabled in agent settings.
Account and billing
Check credentials
Verify your email/username and password are correct.
Reset password
Use the “Forgot Password” link to reset your credentials.
Clear cookies
Clear browser cookies and cache, then try again.
Try a different browser
Attempt login from another browser or device.
Check account status
Your account may be suspended due to terms violations or payment issues. Check your email for notifications.
If you still can’t access your account, contact support@demiurg.io with your account email.
Check card details
Verify that your card information is correct and up-to-date.
Contact your bank
Your bank may have blocked the transaction. Contact them to authorize payments to Demiurg.
Try another payment method
Add a different card or payment method to your account.
Check billing address
Ensure your billing address matches what your bank has on file.
If problems persist, contact billing@demiurg.io for assistance.
Check payment status
Verify that your payment was successfully processed in Settings > Billing > Payment History.
Allow processing time
Subscription activation can take up to 15 minutes to propagate in our systems.
Clear cache and refresh
Clear your browser cache and refresh the page to update subscription status.
Check for notifications
Look for any error messages or notifications regarding your subscription.
If your payment was successful but features aren’t activating after 24 hours, contact support with your transaction ID.
Sharing and collaboration
Check email address
Verify you’ve entered the correct email address or username for the recipient.
Check spam folder
Ask recipients to check their spam or promotions folders.
Try alternate sharing method
Use a direct link or QR code instead of email invitations.
Verify recipient's account
Confirm that the recipient has a Demiurg account. Non-users need to create an account before accessing shared agents.
Check for conflicts
If the recipient has multiple access paths to your agent (e.g., individual and team access), the higher permission level will apply.
Refresh and sync
Ask the recipient to refresh their page or restart their app to sync permission changes.
Check group permissions
If the user is part of a permission group, you may need to modify group permissions.
Revoke and re-share
As a last resort, completely revoke access and re-share with the correct permissions.
Mobile app issues
Update the app
Ensure you’re using the latest version of the Demiurg app.
Restart the app
Force close the app completely and reopen it.
Restart your device
Reboot your phone or tablet to clear memory and processes.
Clear app cache
Go to your device’s settings > Apps > Demiurg > Storage > Clear Cache.
Reinstall the app
Uninstall and reinstall the app as a last resort. Your data is stored in the cloud and will remain safe.
Check internet connection
Ensure both devices have stable internet connections.
Force refresh
Pull down on the main screen to force a sync.
Verify login
Confirm you’re logged into the same account on both devices.
Check time
Ensure your device’s date and time settings are correct and set to automatic.
Syncing typically occurs within minutes but can sometimes take up to an hour for complex data.
Advanced issues
For technical problems not covered here, try these general troubleshooting steps:
- Clear cache and cookies: Reset your browser or app data
- Try incognito mode: Test if the issue persists in a private browsing session
- Disable extensions: Browser extensions can sometimes interfere with functionality
- Update software: Ensure your browser, app, and device OS are up to date
- Check firewall settings: Network restrictions might block some features
Contact support
Email Support
For issues not resolved by these steps, contact our support team with details of your problem
When contacting support, please include: your account email, device details, steps to reproduce the issue, and any error messages you’ve received.